Skip to main content
Free shipping
30 day return policy
Secure payments

Can I cancel my order if it has not been shipped yet?

Cancellations are possible if the order has not yet been processed in our warehouse. Our warehouse is very fast when it comes to processing orders. Due to this, cancellations may only be possible for a few minutes after the order has been placed.

Here's how you can cancel your order yourself:

1. Select the »Customer Account« icon and then »Your orders«.

2. Choose the order you'd like to cancel.

3. Click on »Cancel delivery«

If your cancellation request has been successfully processed, the order will be marked as »Cancelled« and you will receive an email affirming your cancellation.

Was this answer helpful?
Your feedback is very important to us. It helps us improve.
Customer care

Haven't found the answer you're looking for?

Find your answer in just a few clicks or contact us for further support.

Get help

Visit our Self-Service Centre to get quick answers to the most frequently asked questions or to write to us
Request support