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Shipping & Delivery

How long is the shipping time?We usually deliver immediately available items within 8-12 working days.Read moreHow can I track my order?Due to technical issues, we are currently not providing a tracking link. However rest assured as all AY Global orders are usually delivered in 8-12 working days. If it is not delivRead moreHow can I check whether I have placed my order correctly?If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email.Your orders are also listed in your customeRead moreWhat are the shipping costs?We ship your parcels to you free of any shipping costs.Read moreWhat can I do if I receive a damaged item?In case an item that has been delivered by us does not match your expectation in any way, you can return it by using the return slip, stating the reason for return. All the relevanRead moreWhat is a partial delivery?It is important for us to ensure that the items you order arrive as quickly as possible. In the rare event that an item is unavailable for two days, we can ship your order in partiRead moreWhich delivery companies do you work with?Our items are shipped in collaboration with our shipping partner Asendia and its local national partner in the destination country.Read moreCan my shipping address differ from my billing address?You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace or a parcel shop. Simply choose your preferred payment optRead moreCan I change my delivery address after completing an order?We hope you understand that we are not able to change your ABOUT YOU delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a Read moreCan I have my package delivered to a parcel shop?Unfortunately not, we are offering currently only personal delivery in About You Global shops.Read moreWhich countries do you deliver to?Orders via About You Global can be delivered to multiple countries around the world. You can check the list of countries during checkout. Please note that ABOUT YOU is also represRead more
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