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Return & Refund

How do I ship a return order?To return an order there are simple steps: 1. Get the package ready: Please use ideally the same packaging that the goods were received in. You have received a return label and a rRead moreHow long does it usually take for the reimbursement to take place?As soon as the return package has arrived and has been examined by us, we'll initiate the reimbursement process within 14 days via the respective payment method.Read moreIs a direct replacement of the returned item possible?Unfortunately, a direct exchange of the returned item is not possible. We will refund the order value through the same payment method that the order was paid with as soon as the paRead moreYour return is not shown on the order overview?After you have sent the return parcel to us, please wait a couple of weeks for the parcel to arrive in our Returns facility. We will then process the refund. Since the return is maRead moreWhat happens to my returns after I send them back to you?After you've packaged up your return in its original packaging and have handed it over to any international shipping courier with the returns label, it goes on a journey to our retRead moreWhat can I do if my item has been damaged during the shipping process?In case an item that has been delivered by us does not match your expectation in any way, you can return it by using the return slip, stating the reason for return. All relevant inRead moreDo I have to pay for a return?Yes, since the return parcel is shipped by any international courier in your location, you will be covering the return shipping costs. As soon as the parcel arrives in the returns Read moreHow much time do I have to return items?You have a total of 30 days to return your items after receiving them. More information regarding the right of cancellation at ABOUT YOU can be found in our terms and conditions.Read moreI don't have the return label anymore. How do I get a new one?You can find your returns label in the package that was sent to you. If you cant find it anymore, you can simply send the returns parcel without a return label to us at the addressRead moreDo I receive a confirmation email when my return package has arrived?Yes. You will receive a confirmation email from us once we have received your return package.Read moreHow will I be reimbursed?You will be refunded through the same payment method you chose for the purchase. In case of a card payment, we will refund the amount to your card account. For payment via PayPal, Read moreWhich address should I send the return package to?The return shipping address is already printed on the returns label, which is included in every order package. In the event there is no returns label, you can send the returns parcRead more
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*Lowest total price of the last 30 days before the price reduction.***All prices incl. VAT.5) This sales promotion runs until 31/05/2022 (11:59pm CET). Further promotional conditions under https://www.aboutyou.com/campaign-conditions
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