Can I change my delivery address after completing an order?

We hope you understand that we are not able to change your ABOUT YOU delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In the event that your registered shipping address cannot be located or that your package cannot be delivered, the package will be sent back to us. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.

If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email. Your orders are also listed in your customer account and can be found under »orders«.
In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via our contactform at aboutyou.com/h/contact, we will be happy to help you out.