Skip to main content
Contact & Help
WomenMenKids
ABOUTYOU
Exclusive drops
Discover all exclusive drops
Sneaker release calendar
Discover all sneaker releases
SHOP BY CATEGORIES
Explore all
Dresses
Tops
Jeans
Pants
Jackets
Blouses & tunics
Underwear
Skirts
Sweaters & knitwear
Swimwear
Jumpsuits & playsuits
Blazers
Sweaters & hoodies
Coats
SHOP BY FIT
Maternity wear
Plus sizes
Petite
Tall
Highlights
New
Trending
Sustainability
Exclusive
Premium
Occasions
Upcycling
Top Brands
SHOP BY CATEGORIES
Explore all
Sneakers
Sandals
High heels
Low shoes
Ankle boots
Slip-ons
Ballet flats
Sports shoes
Boots
Slippers
Highlights
New
Trending
Sustainability
Exclusive
Top Brands
SHOP BY CATEGORIES
Explore all
Sports bags & backpacks
Sports accessories
Sportswear
Explore All
Sports bottoms & leggings
Sports tops
Sports underwear
Sports jackets
Sports sweaters
Swim & surfwear
Sustainability
Sports shoes
Explore All
Running shoes
Outdoor shoes
Sports shoes
Poolside shoes
Indoor shoes
Top Brands
Sports

Running

Running

Outdoor

Outdoor

Fitness

Fitness

Yoga

Yoga

tennis&padel

tennis&padel

Ski

Ski
Discover all Sports
SHOP BY CATEGORIES
Explore all
Bags & backpacks
Jewelry
Sunglasses
Hats & caps
Wallets & cases
Scarves & Wraps
Belts
Hair accessories
Gloves
Smartphone cases
Home accessories
Highlights
New
Sustainability
Upcycling
Exclusive
Top Brands
SHOP BY CATEGORIES
Explore all
New
Dresses
Tops
Jeans
Pants
Jackets & coats
Blouses & tunics
Underwear & swimwear
Skirts
Knitwear
Sweaters & hoodies
Jumpsuits & playsuits
Shoes
Accessories
Top Brands
SHOP BY CATEGORIES
Explore all
Jackets
Sweaters & knitwear
Jeans
Dresses
Coats
Pants
Tops
Blouses & tunics
Sweaters & hoodies
Skirts
Blazers
Plus sizes
Maternity wear
Underwear
Swimwear
Jumpsuits & playsuits
Shoes
Accessories
Premium
Sportswear
Top Brands
Discover all brands
Trending Brands
Exclusive Brands
Stories
Discover all stories
Outfit inspiration
Discover all outfits
Free shipping
30 day return policy
Secure payments
Back to Return & RefundHelpReturn & Refund

How long does it usually take for the reimbursement to take place?

As soon as the return package has arrived and has been examined by us, we'll initiate the reimbursement process within 14 days via the respective payment method.

Was this answer helpful?
Your feedback is very important to us. It helps us improve.
Was this answer helpful?
Your feedback is very important to us. It helps us improve.
Find more answers here
How do I ship a return order?
Is a direct replacement of the returned item possible?
Your return is not shown on the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Find more answers here
How do I ship a return order?
Is a direct replacement of the returned item possible?
Your return is not shown on the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Customer care

Haven't found the answer you're looking for?

Find your answer in just a few clicks or contact us for further support.

Get help

Visit our Self-Service Centre to get quick answers to the most frequently asked questions or to write to us
Request support