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Black Friday
Do the Black Friday campaigns include all items in the shop?The assortment scope of the currently to be enjoyed campaign can be found in the conditions. Make sure to check out the sale to not miss out on your favorite deals! Read moreI have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?We will not be able to simply deduct the current campaign discount from your past purchase, but feel free to order the same items with the current campaign reduction. You can returRead moreAccording to the tracking link my delivery has been "electronically transmitted", but the status is not proceeding after this. When will my order be processed further?During the Black Week season, the number of orders is very high, our shipping partners are taking a bit longer to collect the parcels. We are in close contact with them, to ensure Read moreIs my parcel delayed?During the Black Week season, the number of orders has raised so high, that our shipping partners/it can take a bit longer to collect the parcels. We are in close contact with themRead moreI have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?Please accept our apology for this mix-up. The current times are very exciting on all levels, therefore sometimes mistakes can happen. Please simply return your purchase by using tRead moreI have not received a return confirmation, how can I be sure my return has reached you?The return process can take up to 14 days once it reaches our warehouse. If it is taking a bit longer, please don't be worried, as these are busy times. Please use the Tracking ID Read moreI cannot see the campaign in my app. What can I do to benefit from the campaign?Make sure to always use the latest app version and select the right country in your settings. You can update to the newest app version in the App Store or Google Play store. Happy Read moreWhy is there no Cyber Weekend Sale in your Shop?Our Black Friday campaigns have been successful beyond expectations! To ensure that all our customers receive their orders in appropriate time and quality, we've decided to focus oRead more
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