According to the tracking link my delivery has been "electronically transmitted", but the status is not proceeding after this. When will my order be processed further?
During the Black Week season, the number of orders is very high, our shipping partners are taking a bit longer to collect the parcels. We are in close contact with them, to ensure that your parcel will reach you as soon as possible.
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Do the Black Friday campaigns include all items in the shop?
I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?
Is my parcel delayed?
I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
I have not received a return confirmation, how can I be sure my return has reached you?
I cannot see the campaign in my app. What can I do to benefit from the campaign?
Why is there no Cyber Weekend Sale in your Shop?
Find more answers here
Do the Black Friday campaigns include all items in the shop?
I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?
Is my parcel delayed?
I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
I have not received a return confirmation, how can I be sure my return has reached you?
I cannot see the campaign in my app. What can I do to benefit from the campaign?
Why is there no Cyber Weekend Sale in your Shop?
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