I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?

Please accept our apology for this mix-up. The current times are very exciting on all levels, therefore sometimes mistakes can happen. Please simply return your purchase by using the return label in the package and add a short informational note for our warehouse. Afterwards you can contact our customer service, the team will send you an individual replacement voucher for your incorrect delivery.

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Do the Black Friday campaigns include all items in the shop?

I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?

According to the tracking link my delivery has been "electronically transmitted", but the status is not proceeding after this. When will my order be processed further?

Is my parcel delayed?

I have not received a return confirmation, how can I be sure my return has reached you?

I cannot see the campaign in my app. What can I do to benefit from the campaign?

Why is there no Cyber Weekend Sale in your Shop?

Find more answers here

Do the Black Friday campaigns include all items in the shop?